Business Process Coverage

Dynamics 365 for Operations covers Key Business Processes

Manufacturing & Logistics

Work smarter with connected operations

Get visibility across connected distribution, customer service, sales, and marketing systems so you can innovate your products and processes to meet rising expectations. Dynamics 365 for Operations delivers this ERP system continuity and helps you:

  • Simplify production floor management
  • Accelerate product introductions
  • Offer flexibility in delivery alternatives


Automate your warehouse processes to reduce operational costs. With Microsoft ERP, your warehouse managers can better control their put-away, quality-control, and picking operations. And, with a flexible workflow engine, they can rapidly respond to changing business needs.


Get global transportation-planning and freight reconciliation. For manufacturing, distribution, and retail companies, this helps you provide the right customer experience at the right price. And business and IT leaders gain visibility and control with a user-configurable rating structure.

Demand forecasting

Create more accurate demand forecasts to improve your products’ availability and minimize your inventory costs. The tool uses Microsoft SQL Server forecasting algorithms, Microsoft Excel visualizations, and Dynamics 365 for Operations models—for forecasts you can count on.


Whether, process, or discrete and if using lean manufacturing techniques, 365 for Operations can cope with additional applications around Quality Control and Quality Assurance. Whether managing product warranty or covering key date managed processes with full end to end supply chain traceability the functionality is there to make your processes secure.


Deliver exceptional customer experiences
Give your salespeople the product and customer information they need to provide immediate, personalized service—across social media, mobile sites, stores, and other retail touch points. Dynamics 365 for Operations also helps you:

  • Deliver amazing customer experiences
  • Move products smoothly from procurement to sale
  • Merchandise effectively
  • Managing the set-up between these applications. Not just maximising the performance of each individual aspect but managing them as an entity

POS system

Give your sales associates what they need to provide personalized customer service. This enterprise resource planning software delivers rich clienteling, real-time inventory lookup, back-office capabilities, and consolidated purchase data—for the right information at the right time.
Provide better shopping experiences to your customers with integrated e-commerce and social media capabilities. Build campaigns and engage your customers through their social media channels of choice—Facebook, Twitter, and Pinterest.


Fast-track your business performance
Get a live view of all your numbers and data analytics from Dynamics 365 for Operations. This cloud-based Microsoft ERP system provides the relevant information you need to deliver strategic, data-driven insights to key departments. This helps you:

  • Gain immediate financial insights
  • Drive corporate strategy and growth
  • Decrease debt through efficient collection management

Budget planning

Make budgeting easier by giving your budget managers easy-to-use tools. A wizard helps them create budget plan worksheet templates for Microsoft Excel. And at review and approval time, they automatically route their budget plans with worksheets, justifications, and attachments.

Project Based Finances

Whether your business just has the odd major project or runs exclusively with project based accounting the ability to manage these things through unlimited projects and sub-projects allowing rolling up to customer accounts, departmental budget accounts or any version where costs, revenues, tim, materials are all accounted for is incredibly helpful. The ability to utilise an “App” that allows staff to enter time and expenses simply will provide invaluable at trying to track costs to projects. The output can be assisted through PowerBI to provide Project Profitability through numbers, graphs, etc.


Roll out powerful ERP tools
Get real-time information on almost any device, at any time. Dynamics 365 for Operations simplifies and accelerates business process changes. And it’s based in the cloud, so it integrates with legacy systems and scales globally with ease. So your organisation:

  • Enables rapid business transformation
  • Cost-effectively supports the IT needs of the business
  • Grows at its own pace

Get in touch today to find out about Dynamics 365 Operations: